Terms And Conditions
What we collect
We may collect the following information:
– Contact Information (including email address)
– Demographic Information (postcode, preferences, interests)
– Other Information Relevant to Customer Surveys and/or Offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at …
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us via…
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You must be of legal age to purchase nicotine-based products in your state.
While doctorcbdoil.com strives to maintain its 2-3 day average time-to-ship, please allow some liquids up to 3-5 days time-to-ship. We make no guarantees and will accept no liability nor honor any claim toward ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.) No refunds or cancellations will be offered until after 2 weeks if we can not provide your products.
For expedited shipping, your order will be processed 24 hours after it is placed. Please choose the expedited option that allows 24 hours of processing time. For example, if you order on Monday during business hours and pay for 2-day shipping, your order will go out Tuesday and you will receive itThursday. Please call us with any questions on this.
Attn Wholesale Customers: All products on an order will be considered an individual order, for reasons out of our control no full refunds will be issued based off some products being out of stock. Store credit will be issued immediately and after 2 weeks we will issue refund if not shipped. Pre-bottling are all final, samples are available for testing upon request.
Uwellcrown.com will ship to any physical address in the US. doctorcbdoil.com will not ship to P.O. Boxes and will not ship outside of the US at this time.
If the customer provides us with the wrong address, the customer is liable for all shipping charges or we will refund order less all shipping chargers plus 25 percent restocking charge.
doctorcbdoil.com preferred carrier is USPS, and all shipping will be completed through them unless otherwise specified. All orders $74.99 or less will be a flat rate of $4.99 for ground shipping only; all orders $75 or more will receive free ground shipping within the continental U.S.
All billed and ship times are counted in business days only. Our business days correspond with those of UPS, our preferred carrier. Vapor World honors all holidays acknowledged by UPS, and follows a M-F work week.
WE DO NOT ACCEPT RETURNS AT THIS TIME
Equipment Troubleshooting Checklist
1. Please make sure your atomizer is not shorted out or is not working
2. Check the charge level of your battery
3. Make sure all connections are clean and free of debris
4. Adjust any pins in connection IE is it spring loaded or is it adjustable by using a flat head screwdriver
5. If it is a mechanical mod have you noticed any one part or several parts becoming unusually warm? Is the heat felt at or near your atomizer? ( it might just be heat transferring down from your atomizer) Have you noticed any issues with threading either in the connection or on the device itself?
6. If your mod charges with a charging cable have you tried another cable and wall adapter?
7.Does there appear to be any damage from dropping the device or possible water damage?
8.Is there a burnt smell (such as burnt plastic) emanating from the device?
9. If the item is an external battery is the battery wrap/casing intact and not discolored? Are there and dings or cuts to the battery itself?
10. If a variable mod with an internal battery did it work initially or was it dead on arrival/DOA
Information On Returning Items
You may return most new, unopened items can be returned up to 6 weeks after receiving the item for a refund. Liquids, coils, and drip tips are not eligible for return due to the nature of the products. Items can be returned for half credit up to 12 weekes after recieving the item. In the event a replacement item is requested and we are out of stock, you will be issued a store credit. After 6 weeks the item can still be returned for half credit. Return Requests will be canceled after 30 days if product has not been received for testing. All returns are subject to a 25% restock fee on a case by case basis. We will always pay the return shipping, if the return is the result of a mistake on our part (ex. you received incorrect item, defective item etc). If you wish to return an item please contact us immediately using a Retun Request in order to resolve any concerns or issues. The Return Request can be found on our wbsite under My Account and below Completed Orders.
Any products purchased under wholesale will be charged exact shipping.
Any missing products from an order must be reported within 7 days of delivery to begin investigation.
If you ever need to return a product and are authorized to send the product back please read the following conditions:
– If the product is found to be working properly, then you will be responsible for shipping costs to yourself and from Uwellcrown.com.
– If there is a manufacture’s defect, we will reimburse you store credit only.
– If your product was received broken in transit we will resend you replacement once we receive the damaged product.
– If you received wrong product you have the option to purchase replacement merchandise 10% off, or ship the product back and we will reimburse you for shipping and get the right product back out.
– You must include in shipment the whole product (case, charger etc). Failure to include all items can result in delays.
– If you are unsatisfied with the product you received and want to return it there is a 25% restocking fee.
– If you don’t have the return request in the box it will be held up in the receiving department with no resolution. After 10 business days you will lose your product due to storage fees.
If you ever need to return a product and are rejected please read the following:
– If your order is more than 14 days from the time you received it the product, the return request will be denied.
– If it is liquid, your return request will be denied.
– Due to the nature of some products, we would not be able to return some items (mouthpieces, etc).
For clarification on UPS Shipping Options, click here. For clarification on USPS Express Shipping, click here. For clarification on FedEx Shipping Options, click here.
If questions about this order need answered, please email .